Following are the some general terms and conditions regarding Fixed Departure, Customized, Char Dham, Kumaun Darshan, Garhwal Yatra, Cab Booking Hotel Booking or Helicopter tour/travel package booking from TourTravelTourism.Com by "KHOZLO India". The link of these terms is always mentioned in the emails. We consider that you have read all the terms and conditions and agree before booking the any tour, trekking, activity package from us.
General Terms | Cancellation & Refund Policy
30% amount of the total package cost is the Booking amount and the final payment is to be paid in advance when your trip starts.
You can also make the payment using NEFT Transfer or Bank Deposits
NEFT/ Bank Transfer/ Cheque Deposit/ UPI.
A/c Name: Khozlo India
A/c Number: 4346272077
Bank Name : KOTAK MAHINDRA
IFSC CODE: KKBK0005475
Branch: Gurunanak Pura, Thandi Sadak, Haldwani
All the Rates mentioned are valid for Indian Nationals Only.
Tariff for Foreign Nationals/NRIs are on request.
Please read emails carefully and understand the contents and prices. All the email conversations will be also part of your contract with us once you make the booking.
General hotel Check In Time: 1 pm and Check Out Time: 11 am (for accommodations)
If arrival time is not mentioned, the reservations will be released at 6 pm.
The Applicable Tariff, packages are subject to change without prior intimation.
In case of non-availability of the rooms at our respective hotels for reasons, The Hotel would be arranging alternative/ similar accommodation.
Activities mentioned are subject to the group size, climatic conditions, accessibility due to rain or snow. Instructor/Guide decision will be final. As we have not charged extra for activities, there are no refunds if any activities are not conducted.
Hotels suggested above is subject to availability on dates and prior confirmation and in case we do not find rooms in above hotels in any circumstances we will arrange the same in similar category hotels for parallel arrangements.
Charges for AC / Heater will be extra and as per hotel to hotel basis.
Please take care of the belongings before leaving the car or Hotels. Company is not responsible for any loss.
As per the directive given by the Government of India, all Indian/Foreign Nationals are required to provide proper proof of identification upon check-in. Valid identifications documents are: Passport & Visa together, Voters Id card, Current Drivers License. All the documents must include a photograph.
Hotel / camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any ID proof related issues.
For extra adult many hotels provide extra mattress also instead of extra bed. Kindly inform us in advance if you prefer only extra bed instead of extra mattress.
In case of fixed departure tours with transportation, Sitting arrangements in BUS /Tempo will be on rotation basis. Our representative will guide you for this your along with your cooperation.
Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
AC will not work in all hill areas or stopped / parked vehicle.
In case of packages with Transportation, Vehicles are on Disposal from pre advised meeting point. Client may arrange on their own to get transfer to the pickup/drop point. Vehicle Charges are inclusive of all toll taxes / parking and driver allowance.
Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 12 hrs in case you want services more than 12 hours in a day kindly inform us in advance.
In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking)
The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increased more than 5 % than the time of booking we will increase the rate even if the rates are confirmed earlier.
We reserves the right to give you a similar car if the car you booked is unavailable.
At many of the tourist destination / hill station - some of the road / shopping market / mall road have "NO ENTRY" for all / some bigger tourist vehicles depends on destination along with time restrictions also. In this kind of situation guest have to manage another available mode of transport with an additional cost and on direct payment basis, this cost is not included in ideal package inclusion.
It is presumed that the tourist is medically fit to undertake the tour. If you have certain kind of allergy (especially for food) or any serious health issues kindly inform us in advance.
No refund for short stay or unveiled facilities.
GST Taxes extra as per Government notification.
Confirmation is subject to force majeure clause
No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snow fall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by company. Company can change the features or functionality of the services at any time, without any notice.
We as a service provider shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
TourTravelTourism.Com by "KHOZLO India" hereby expressly disclaims any implied warranties imputed by the laws of any jurisdictions or country other than India. TourTravelTourism.Com by "KHOZLO India" considers itself and intends to the jurisdictions only of the court of Nainital India.
45 days or more: 90% refund of total amount
45 to 30 days: 50% refund of total amount
Less than 30 days: No refund
Note: No Refund in Case of No Show, Road Blocks, Accidents, etc
Your refund request will be answered and processed promptly. If you do not receive a reply within one business day, please call the at our support number below. We will not be responsible if email, mail fails to reach us.
Phone: 9084164754 (Mon-Fri: 10 am to 5 pm)
All the refund/cancellation requests shall be sent through email/mail in writing and be sent at the earliest possible. No refund shall be processed unless a written request (email or mail) is received.
Mode of Refund and Timeframe: Refunds will be processed to your bank account only and may take upto 10-15 business days. All the refunds will be done through NEFT transfer only. No refund will be done through cash.
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